Vacancy: Direct Assistance Project Coordinator, Psychosocial Services – St.Andrews
:Project Description: Psychosocial Services, Direct Assistance Project
StARS’ Psychosocial Services (PS) assists refugee adults and children in meeting their rights and basic needs. PS
focuses on health, mental health, and social needs, such as shelter, security, community support, and education.
StARS PS provides individual psychosocial support to adults and families; individual psychosocial support to
unaccompanied children and youth (UCY); medical advocacy; runs an intensive education and psychosocial
program for UCY who are unable to access formal education; delivers group activities where people can find
additional support and access relevant information for their psychosocial well-being.
The core of the Direct Assistance Project is the provision of food and hygiene items to female unaccompanied
children and youth through monthly distributions, both at StARS and in community centers. Other direct
assistance activities include regular distribution of clothing and other items. StARS Direct Assistance Project is
run in partnership with ICRC, and is funded throughout 2017.
Under the supervision of the Psychosocial Services (PS) Director, the Direct Assistance Project Coordinator is
responsible for managing the distribution of food, hygiene, clothing and other items, to refugees and migrants,
both at StARS and in community centers in Cairo, according to priorities and criteria for assistance. The
coordinator is responsible for managing all aspects of direct assistance activities, coordinating with people and
organizations donating items, managing the collection and receipt of items, organizing and conducting
distribution activities, and keeping record of activities. The project coordinator leads a team of six part-time
Youth Assistants, as well as a full-time Project Assistant, who support all program activities. The project
coordinator s responsible for promoting their professional development, through capacity building, identifying
and delegating meaningful tasks, providing mentorship and supervision.
All duties are carried out under the supervision of the Director of Psychosocial Services.
Staff and supervision
To recruit, train, supervise and support six Direct Assistance Project Youth Assistants (YAs) in
providing efficient and fair assistance to clients.
To organize and facilitate weekly team meetings and regular supervision sessions with the YAs.
To promote the professional development of YAs through capacity building, identifying and delegating
meaningful tasks, providing mentorship and supervision.
To appraise and provide feedback and guidance to YAs, focusing on the development of their skills, and
set up/access training to meet the identified needs of the team.
To work on team building and cooperation between YAs and with all PS staff, in collaboration with the
PS Director and PS program coordinators.
To support YAs in adopting and maintaining adequate self-care strategies.
To ensure that all members of the Direct Assistance Project carry out tasks in accordance with StARS
policies and procedures.
To coordinate the referral of clients for direct assistance from StARS programs, partner services and
To develop clear communication strategies for messaging regarding distributions.
To identify clients in need of further support and to refer them to appropriate services.
To assist the PS programs in managing support provided to those seeking to access StARS’ services, by
coordinating the provision of basic guidance to clients as needed, and contributing for a client-friendly
Coordination with services and communities
To create and maintain cooperative relationships with relevant services and communities to identify
clients who are eligible for and in need of direct assistance.
To maintain cooperative working relationships with community centres where distributions are
To support PS Staff across programs in referring clients eligible for and in need of direct assistance.
To maintain an understanding of local, regional, and global trends in refugee displacement and work to
ensure that psychosocial services benefit from the best practices of other agencies engaged in similar
To promote awareness of refugee protection issues throughout StARS and with external audiences in
coordination with StARS management.
To develop, revise, and implement monthly work-plans in coordination with relevant services and
To adjust programming in order to guarantee that distribution activities run efficiently and take into
account the needs and safety of beneficiaries.
To support the PS Director in the development and implementation of psychosocial policies and
To develop and revise monitoring and evaluation mechanisms, working with the PS Director and StARS’
To attend staff meetings and other internal meetings as appropriate.
To produce monthly statistics and reports on program activities, including feedback from beneficiaries
and challenges faced during implementation, when applicable.
To ensure that clear, accurate and comprehensive records of all client contacts and interventions are
maintained and that follow-up work is carried out promptly and efficiently.
To manage the budget for the Direct Assistance Project expenses, keeping accurate records.
Qualifications and Experience
The ideal candidate will be energetic, with knowledge and understanding of refugee populations. She or
he will have demonstrated a firm commitment to human rights and refugee issues, and to gender
English being the official language of StARS’ office, the Direct Assistance Project Coordinator must be
fluent in both oral and written English. Arabic or a relevant language spoken by refugee populations in
Cairo (e.g. Somali, Amharic, Oromo, Tigrinya) is an advantage.
A minimum of two years experience working in support to refugee communities in Cairo is necessary.
Preferred experience of leading projects and reporting, coordinating with services and managing a
team. Studies in Social Work, Psychology, Migration or Social Sciences are an asset.
Experience in working with children and understanding of child protection and child safeguarding
A proven ability to lead and motivate team members and to cooperate with peers and supervisors,
ability to work well independently as well as in a team, strong communication skills, ability to think
creatively and problem solve are essential for the role.
Able to prioritize work, multi-task, and meet deadlines.
Strong administrative skills and keen attention to detail.
An understanding of the impact of different cultural factors on professional relations and an ability to
work in a multi-cultural team.
Maturity and discretion, able to work with, and maintain confidential information.
Working Hours: The Direct Assistance Project Coordinator is expected to be at work for 40 hours per week,
between the hours of 9am and 5pm from Sunday to Thursday.. Work will be conducted both in StARS premises
and also in refugee communities and centers.
Salary: The salary for this position is 7200 to 7500 EGP/month.
Closing date for applications: 20th December 2016
Anticipated starting date: 2nd January 2017
To apply: Send Motivation Letter and CV to firstname.lastname@example.org and email@example.com using
the subject line “Direct Assistance Project Coordinator Application”, by 20th December.