Psychosocial Caseworker (Syrian / Somali): Adults and Families Psychosocial Program
Our mission is to enhance the quality of life of refugees in Egypt and make their rights a reality through client-centered programs.
Our vision is a safe, inclusive and supportive environment for refugees in which they can exercise their rights, pursue their aspirations, and live in dignity.
We serve people from many places, including Ethiopia, Iraq, Sudan, South Sudan, Somalia, Eritrea, and Syria.
To learn more please visit www.stars-egypt.org.
Project Description: Adults and Families Psychosocial Program (AFP):
StARS’ psychosocial services assist refugees and other vulnerable migrants who are in need of support with medical, mental health or social needs, such as shelter, security, community support, education, and general well-being and integration in Cairo. The AFP Program provides office and community-based individual and group psychosocial support with adults and families in Cairo.
Position: Adults and Families Psychosocial Caseworker
We are currently recruiting for positions to be filled by applicants of Syrian or Somali nationality.
Reports to: Adults and Families Psychosocial Program Coordinator
Hours: 40 per week (including five hours break) Sunday –Thursday (office hours 9am – 5pm).
Longer hours and flexibility with hours sometimes necessary.
Start Date: Beginning of December 2016.
Deadline for applications: Wednesday 16th November, 6pm
To apply: Send a CV and a letter of motivation outlining how you meet the qualifications and characteristics needed for the position by 6pm – 1st Dec to firstname.lastname@example.org. Use the subject line “AFP Psychosocial Caseworker.” Only short-listed candidates will be contacted.
All duties are carried out under the supervision of the AFP Coordinator.
Individual psychosocial client support
Accept referrals from the AFP Coordinator/ Senior Psychosocial Caseworker and respond in a timely manner.
- Conduct needs assessments with adults and families from different refugee communities to identify their needs, and recommend necessary interventions.
- Establish an action plan for ongoing case management in partnership with the client, facilitating their own advocacy efforts.
- Refer clients to appropriate service providers or community support networks, and advocate for them.
- Follow up on all necessary actions planned with the client in a timely manner and actively search for solutions to respond to client’s needs.
- Provide clients with emotional support, basic counselling, and regular follow-up on their psychosocial condition.
- Conduct home visits and accompany clients to service providers when necessary.
- In agreement with the AFP Coordinator/ Senior Psychosocial Caseworker, close cases that no longer require casework and psychosocial support.
- Participate in the on call system, providing advice, guidance and referrals to walk-in clients to the psychosocial department.
Community and group work
- Participate in community-based work by establishing connections and building relationships with refugee communities, mobilizing communities around the issues being faced by their most vulnerable members.
- Develop and facilitate community information sessions and other community meetings.
- Participate, facilitate, and help devise groups and workshops for clients (in conjunction with Psychosocial Group Activities staff and AFP coordinator/ Senior Psychosocial Caseworker) both in refugee community centres and at StARS.
Networking and Advocacy
Liaise with partner organizations and service providers to improve opportunities and services available to clients.
Maintain accurate records on client caseload, referrals, and follow-up activities. Keep up-to-date client databases.
- Work and cooperate with program coordinator, senior caseworkers and other AFP psychosocial caseworkers to monitor and improve our services to clients and to ensure we carry out our aims and goals in an effective manner.
- Participate in general office tasks as necessary.
- Keep office space tidy.
- Other duties as assigned.
Qualifications and characteristics of the ideal candidate:
- Excellent written and spoken English is essential.
- Fluency in spoken Arabic is essential.
- Experience working or volunteering to support refugee communities, in particular with community-based organizations.
- Experience in case management and provision of individual and/or group based support to vulnerable groups and/or refugees.
- Knowledge of the services available to refugees in Cairo.
- Academic degree in human sciences or relevant field OR applicable experience or training.
- Work history demonstrating a commitment to professionalism, effective communication skills, and the ability to work with a multi-cultural team.
- Ability to assess and respond to emergency situations calmly and quickly.
- Capacity to work both independently and within a team.